Return Policy Information

Return Policy
Effective Date: July 25, 2025

At New Evolution, we are committed to ensuring that every customer is completely satisfied with their purchase. We understand that sometimes an item may not meet expectations, and we strive to make the return process as simple and transparent as possible. Our Return Policy outlines your rights and responsibilities, as well as the steps to request a return, replacement, or refund.

Eligibility for Returns

To be eligible for a return, the following conditions must be met. First, the item must be defective, damaged during shipping, or not as described on our website. Second, you must contact us within seven days of receiving your order to initiate the return process. Third, the item must be in unused condition, in its original packaging, and accompanied by proof of purchase. Returns that do not meet these criteria may be declined.

Return Window

We accept returns within fifteen days of the date of delivery. All return requests must be initiated within seven days of receiving the item. For returns that are not due to defects or shipping damage, the customer is responsible for the cost of return shipping. This ensures that the return process is fair and manageable for both parties.

Replacements and Refunds

Once your returned item is received and inspected by our team, we will process your request promptly. Customers may choose between a replacement item, which will be shipped at no additional cost if the original item was defective, or a full refund to the original payment method. Refunds are issued promptly after verification of the returned item, and the timeline for the funds to appear may vary depending on your payment provider.

Return Shipping

For items that are defective or damaged, New Evolution will cover the cost of return shipping. For returns initiated for reasons other than defects, the customer is responsible for shipping costs. We recommend using a trackable shipping method to ensure that the return reaches our facility safely.

Non-Returnable Items

Certain items are exempt from being returned. These include gift cards, downloadable software, digital products, and any returns requested after thirty days without prior approval. This policy helps us maintain high standards for product quality and delivery while ensuring compliance with licensing or digital content restrictions.

How to Start a Return

To initiate a return, please contact our customer support team by emailing support@newevolutionco.com. Include your order number, a brief explanation of the reason for the return, and, if applicable, photographs or videos showing the defect or damage. Our team will respond within one to two business days with detailed instructions on how to proceed with the return process. Following these instructions carefully will help ensure a smooth and efficient resolution.

Additional Notes

We value every customer and aim to make returns straightforward. Please ensure that all items are packaged securely to prevent damage during shipping. Retain any shipping receipts or tracking numbers until the return or replacement process is fully completed. If you have questions or concerns about whether an item qualifies for a return, our support team is available to provide guidance.

At New Evolution, your satisfaction is our priority, and we are committed to providing a clear, professional, and customer-friendly return experience.