Shipping Policy

Shipping Policy
Effective Date: July 25, 2025

At New Evolution, we are committed to ensuring that your orders are delivered safely, efficiently, and in a timely manner. This Shipping Policy outlines how we handle processing, shipping, delivery, tracking, and any issues that may arise during transit. We encourage all customers to review this information to have a clear understanding of our shipping procedures.

Shipping Coverage

New Evolution currently ships to a wide range of international destinations. This includes, but is not limited to, the United States, the United Kingdom, Canada, and Australia. We continue to expand our shipping coverage and may offer delivery to additional regions in the future. Customers are responsible for ensuring that their shipping address is accurate and complete to avoid delays or delivery issues.

Order Processing

All orders are processed within one to two business days. Orders placed on weekends or during public holidays will be processed on the next available business day. Processing includes verifying the order details, confirming payment, packaging the items securely, and preparing the shipment for dispatch. During peak seasons or promotional periods, processing times may take slightly longer. Customers will receive email notifications once the order has been processed and shipped.

Estimated Delivery Times

Delivery times vary depending on the destination and the shipping method chosen at checkout. Standard shipping typically takes between seven and fifteen business days, though transit times may be longer for certain international locations due to customs processing or local postal services. While we strive to meet the estimated delivery timeframes, New Evolution cannot be held responsible for delays caused by third-party shipping providers or unforeseen circumstances beyond our control.

Once your order has been shipped, tracking details will be sent via email. This allows you to monitor your package and receive updates regarding its status throughout the delivery process. Customers are encouraged to use these tracking numbers to ensure timely receipt of their orders.

Shipping Costs and Customs

Shipping costs are calculated and displayed at checkout based on the shipping method selected and the delivery destination. All applicable import taxes and customs duties are included in the final price, so customers should not expect additional fees upon delivery. It is the responsibility of the customer to provide accurate information for customs clearance. Any delays caused by incorrect information or local customs regulations are beyond the control of New Evolution.

Lost or Delayed Packages

In the event that a package is lost, significantly delayed, or damaged during transit, customers should contact our support team immediately at support@newevolutionco.com. Our team will investigate the issue with the shipping provider and assist in resolving the matter, which may include providing a replacement shipment or issuing a refund according to the circumstances and the terms outlined in our Return Policy.

Additional Information

To ensure smooth delivery, customers should verify their shipping address, including postal codes and contact numbers, before finalizing the order. We recommend that someone is available to receive the package, particularly for high-value shipments, to prevent missed deliveries. New Evolution is not responsible for delays or losses resulting from inaccurate shipping information or failure to accept delivery.

At New Evolution, our goal is to provide a reliable, transparent, and customer-friendly shipping experience. We continuously work with our shipping partners to optimize delivery times, maintain package safety, and communicate clearly with our customers regarding the status of their orders.