Return & Refund Policy

At New Evolution, we want you to have a smooth shopping experience. If there is a problem with your order or you need to request a return, please contact us and we’ll guide you through the process.

30-Day Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item should be:

• Unactivated, unused, and in its original packaging with all accessories and documentation included

• Returned with original tags, where applicable

• In its original packaging, where applicable

• Accompanied by your order number or proof of purchase

Some products may have different return conditions depending on the supplier or fulfillment requirements. We will let you know the applicable return instructions after reviewing your request.

How to Request a Return

Please email us at support@newevolutionco.com with:

• Your order number

• The item you would like to return

• The reason for the return

• Photos or videos of the item, if relevant

Please do not send an item back without contacting us first. We will review your request and provide you with the appropriate return instructions.

Return shipping arrangements and costs may vary depending on the reason for the return, the product, and the applicable fulfillment or supplier requirements.

Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it.

If your item arrives damaged, defective, or you receive the wrong product, please contact us at support@newevolutionco.com as soon as possible.

Please include your order number and clear photos or videos showing the issue and the packaging. We’ll review the situation and work with you on an appropriate solution, such as a replacement or refund.

Non-Returnable Items

Certain products may not be eligible for return because of their nature or supplier restrictions.

This may include:

• Personalized or customized products

• Products that have been worn, washed, used, altered, or damaged after delivery

• Items missing original tags or packaging where these are required for return

• Gift cards

• Products specifically identified as non-returnable on their product page

Where applicable, mandatory consumer rights under local law will still apply.

Sale and Promotional Items

Sale and promotional products may be eligible for return unless the product listing specifically states that the item is final sale or non-returnable.

Any mandatory consumer rights that apply to your purchase are not affected by this policy.

Exchanges

We currently do not guarantee direct exchanges because products may be fulfilled through different suppliers and fulfillment locations.

If you need a different size, color, or product, please contact us. Where appropriate, we may recommend returning the original item and placing a new order.

European Union – 14-Day Right of Withdrawal

If you are a consumer in the European Union, you generally have the right to cancel an online purchase within 14 days of receiving the goods, without providing a reason, subject to applicable legal exceptions.

If you wish to exercise this right, please contact us at support@newevolutionco.com within the applicable period. We will provide the necessary instructions for returning your order.

This statutory right is separate from our 30-day return policy and does not affect any consumer rights that cannot legally be excluded.

Refunds

Once your return or refund request has been reviewed and, where applicable, the returned item has been received and inspected, we will notify you of the outcome.

If your refund is approved, it will generally be issued to the original payment method used for your purchase.

Please allow up to 10 business days for us to process an approved refund. Your bank or payment provider may require additional time to reflect the refund in your account.

If you have not received your refund after the applicable processing period, please contact us at support@newevolutionco.com.

Return Shipping

Return shipping costs may depend on the reason for the return and the applicable supplier or fulfillment requirements.

If the item is defective, damaged, incorrect, or the return is otherwise covered by applicable consumer law, we will provide appropriate instructions and assistance.

For returns due to a change of mind, incorrect size selection, or similar reasons, the customer may be responsible for applicable return shipping costs unless otherwise required by law.

Contact Us

If you have any questions about returns, refunds, or your order, please contact us:

New Evolution
Email: support@newevolutionco.com

We’re here to help.