運送政策

SHIPPING POLICY

Last Updated: August 19, 2026

At New Evolution™ – EVERYTHING AT ONCE, we aim to make your shopping experience simple, transparent, and reliable.

This Shipping Policy explains how orders placed through newevolutionco.com are processed, shipped, tracked, and delivered.

By placing an order with us, you acknowledge and agree to the terms of this Shipping Policy.

1. SHIPPING AVAILABILITY

New Evolution serves customers across multiple countries and regions.

Shipping availability depends on:

Product availability;
Destination country or region;
Product type;
Shipping carrier availability;
Local regulations;
Customs requirements;
Serviceability of the delivery address; and
Other logistical conditions.

Available shipping methods and applicable charges are displayed during checkout where available.

Some products may not be available for delivery to certain countries, regions, territories, or addresses due to legal, logistical, carrier, supplier, or other restrictions.

2. ORDER PROCESSING

Orders are normally processed after successful payment confirmation.

Processing time is separate from shipping and transit time.

Before an order is shipped, we may need to:

Verify payment;
Confirm product availability;
Prepare the product for dispatch;
Verify shipping information;
Complete required fulfillment procedures; or
Perform other necessary order-processing activities.

Processing times may vary depending on the product, supplier, fulfillment location, order volume, weekends, public holidays, and other operational circumstances.

During periods of high demand, promotional events, holidays, or unexpected operational disruptions, processing may take longer than usual.

3. SHIPPING TIME

Estimated delivery times shown during checkout or in order communications are estimates and are not guaranteed unless we expressly state otherwise.

Delivery time generally consists of:

Order Processing → Dispatch → Carrier Transit → Customs Processing, if applicable → Final Delivery

Transit time may vary depending on the destination and shipping service selected.

Factors that may affect delivery include:

Carrier delays;
Customs clearance;
Import inspections;
Weather;
Public holidays;
Transportation disruptions;
Incorrect or incomplete address information;
Remote-area delivery;
Local delivery conditions;
Government restrictions;
High shipping volumes;
International logistics delays; and
Circumstances beyond our reasonable control.

A shipping estimate should therefore not be treated as a guaranteed delivery date.

4. SHIPPING CHARGES

Shipping charges, where applicable, will generally be displayed during checkout before the order is completed.

Shipping costs may vary depending on:

Destination;
Product size and weight;
Number of items;
Shipping method;
Carrier;
Delivery service;
Order value;
Promotional offers; and
Other logistical factors.

From time to time, we may offer free shipping, reduced shipping, or other shipping promotions.

Any special shipping promotion will be subject to the terms displayed with that promotion.

5. INTERNATIONAL SHIPPING

International orders may be subject to additional requirements imposed by the destination country.

Depending on the destination, an international shipment may be subject to:

Customs duties;
Import taxes;
VAT;
GST;
Brokerage fees;
Customs clearance fees;
Import charges;
Local handling fees; or
Other government or carrier charges.

Unless expressly stated otherwise at checkout, such destination-country charges may be the responsibility of the customer.

New Evolution does not control the amount, timing, or assessment of charges imposed by foreign customs authorities, governments, or carriers.

Customers are responsible for ensuring that the products ordered can legally be imported into their destination country.

6. CUSTOMS AND IMPORT CLEARANCE

International shipments may be inspected or held by customs authorities.

Customs processing can cause delays that are outside our control.

We are not responsible for delays resulting from:

Customs inspections;
Import restrictions;
Missing customs documentation;
Incorrect information supplied by the customer;
Duties or taxes that remain unpaid;
Destination-country regulations; or
Government authorities.

If customs authorities require additional information from you, you are responsible for responding to those requests where necessary to complete delivery.

7. SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate delivery address during checkout.

Please carefully verify:

Full name;
House/building number;
Street/address;
Apartment/unit number;
City;
State/province/region;
Postal or ZIP code;
Country; and
Contact telephone number where requested.

We are not responsible for delivery problems caused by incorrect, incomplete, outdated, or invalid information supplied by the customer.

If an order has not yet been dispatched, we may be able to assist with an address correction.

Once an order has been dispatched, changing the delivery address may not be possible.

Any additional charges associated with an address change, redirection, re-delivery, or similar service may be the customer's responsibility where applicable.

8. ORDER TRACKING

Where tracking is available, tracking information may be provided through your order details, customer account, email communication, or another appropriate channel.

Tracking information may include:

Shipment or tracking number;
Carrier information;
Dispatch status;
Transit status;
Customs status;
Estimated delivery information; and
Delivery confirmation.

Tracking information is provided by the relevant shipping or logistics provider.

Tracking updates may not appear immediately after dispatch.

It is normal for tracking information to remain unchanged for a period of time while a shipment is travelling between facilities, undergoing customs processing, or awaiting a carrier scan.

9. DELIVERIES

Customers should ensure that someone is reasonably available to receive the shipment where required.

Depending on the destination and carrier, a shipment may be:

Delivered directly to the address;
Left in an approved delivery location;
Delivered to a collection point;
Held for customer collection;
Subject to a delivery attempt; or
Returned to the carrier or sender after unsuccessful delivery attempts.

Delivery procedures vary by carrier and destination.

New Evolution cannot guarantee the specific delivery procedure used by an independent carrier.

10. MISSED OR FAILED DELIVERY

If a delivery attempt is unsuccessful, the carrier may make another attempt, hold the shipment for collection, contact the recipient, or return the shipment according to its procedures.

If a shipment is returned because of:

An incorrect address;
An incomplete address;
Failure to collect the shipment;
Refusal to accept the shipment;
Failure to respond to carrier or customs requests; or
Other circumstances attributable to the customer,

additional shipping or re-delivery charges may apply where permitted by law.

If a returned shipment cannot reasonably be re-delivered, the order may be handled in accordance with our applicable Return and Refund Policy and applicable law.

11. LOST, STOLEN, OR DAMAGED SHIPMENTS

If your order appears to be lost, delayed, damaged, or incorrectly delivered, please contact us as soon as reasonably possible at:

support@newevolutionco.com

Please provide:

Order number;
Customer name;
Email address associated with the order;
Tracking number, if available;
Description of the issue; and
Photographs or other evidence where relevant, particularly for damaged packages.

We may investigate the shipment with the relevant carrier or fulfillment provider.

Where applicable, we may request additional information or documentation from you to assist with the investigation.

Resolution of a shipping issue may depend on the circumstances, carrier investigation, applicable law, and the terms governing the relevant transaction.

12. DAMAGED PACKAGES

If your package arrives visibly damaged, please inspect the contents as soon as reasonably possible.

Where possible, take clear photographs of:

The outer packaging;
Shipping label;
Visible damage;
Internal packaging; and
Damaged product.

Do not discard the packaging until the matter has been reasonably reviewed where the carrier or fulfillment provider may require evidence.

13. DELIVERY DELAYS

We understand that delays can be frustrating.

Delivery delays may occur for reasons outside our reasonable control, including:

Carrier congestion;
Customs processing;
Weather;
Natural disasters;
Public holidays;
Transportation disruptions;
Government restrictions;
Labor disruptions;
High seasonal demand;
Incorrect address information;
Security inspections;
International logistics conditions; or
Other unforeseen events.

We will make reasonable efforts to assist with significant delivery issues when information is available to us.

However, we cannot guarantee delivery by a particular date unless a specific guaranteed delivery commitment has been expressly provided.

14. PRODUCTS SHIPPED SEPARATELY

Depending on availability, fulfillment location, product type, or logistics arrangements, items from the same order may sometimes be shipped separately.

If this occurs:

You may receive multiple packages;
Each package may have separate tracking information;
Packages may arrive at different times; and
Separate carrier updates may be provided.

You will not necessarily receive every item in an order in one shipment.

15. PRE-ORDER OR DELAYED PRODUCTS

If a product is identified as a pre-order, delayed item, backordered item, or otherwise subject to a stated fulfillment period, the applicable estimated fulfillment information will be displayed with the product or order where available.

Orders containing products with different fulfillment timelines may be processed separately where appropriate.

16. HOLIDAYS AND PEAK PERIODS

Shipping and processing may take longer during:

Christmas and holiday periods;
New Year periods;
Major shopping events;
Promotional campaigns;
Public holidays;
Regional holidays;
High-demand periods; or
Unexpected periods of unusually high order volume.

Estimated delivery dates may therefore change during peak periods.

17. RESTRICTED OR UNDELIVERABLE DESTINATIONS

Certain destinations may be unavailable due to:

Carrier restrictions;
Government restrictions;
Import regulations;
Product restrictions;
Sanctions or trade restrictions;
Customs requirements;
Security concerns;
Remote-area limitations; or
Other logistical restrictions.

If we are unable to fulfill an order because delivery to the selected destination is unavailable, we may contact you regarding available options.

Where an order cannot be fulfilled and payment has already been received, an appropriate refund will be provided subject to applicable law and the circumstances of the transaction.

18. CUSTOMER RESPONSIBILITY FOR DELIVERY INFORMATION

By placing an order, you agree to provide accurate information necessary for successful delivery.

You are responsible for:

Providing a valid delivery address;
Monitoring relevant delivery communications;
Responding to carrier or customs requests when necessary;
Paying applicable destination-country charges where required;
Collecting shipments when required; and
Informing us promptly if you identify a serious delivery problem.

19. SHIPPING AND RETURNS

Shipping terms do not replace or modify our Return Policy.

If you need to return an eligible product, please refer to our Return Policy for information about:

Return eligibility;
Return periods;
Excluded products;
Return shipping;
Refunds;
Exchanges; and
Other applicable conditions.

Return shipping requirements may differ from the original shipping terms.

20. SHIPPING COMMUNICATIONS

We may communicate with you regarding your order through:

Email;
Customer account notifications;
Website notifications;
Order-status pages;
Tracking information;
Customer support; or
Other reasonable communication methods.

Please ensure that the email address and contact information associated with your order are accurate.

21. THIRD-PARTY SHIPPING PROVIDERS

Shipping and delivery may involve independent carriers, logistics providers, fulfillment providers, customs authorities, and other third parties.

We are not responsible for the internal operations of independent third parties.

However, where reasonably possible, we will assist customers in addressing legitimate shipping problems involving an order placed through New Evolution.

22. SHIPPING LIABILITY

To the maximum extent permitted by applicable law, New Evolution is not responsible for delays, losses, or disruptions caused by circumstances outside our reasonable control.

Nothing in this Shipping Policy excludes or limits any mandatory consumer rights or legal protections that cannot lawfully be excluded or limited.

23. CHANGES TO THIS SHIPPING POLICY

We may update or modify this Shipping Policy from time to time.

The latest version will be made available through our website.

The "Last Updated" date at the beginning of this policy indicates when the policy was most recently revised.

Your continued use of the Services after changes become effective constitutes acceptance of the updated policy to the extent permitted by applicable law.

24. CONTACT US

If you have a question about shipping, delivery, tracking, or an order, please contact:

New Evolution™
EVERYTHING AT ONCE

Website: newevolutionco.com
Email: support@newevolutionco.com
Business Location: Bengaluru, Karnataka, India

When contacting us about an order, please provide your order number and the email address associated with the order so we can assist you more efficiently.

New Evolution™ — EVERYTHING AT ONCE